At Ruma Fragrances we want you to love your order. Because perfume is a personal-care product, we cannot accept returns or exchanges for opened, used, or tested items.

Return/Refund if:

You may request a replacement or refund if:
Your order arrives damaged or leaking
You received the wrong item

How to Return/Refund:

To claim, contact us within 48 hours of delivery at rumafragrances@gmail.com or 0337 9373062 with your order number and clear photos or an unboxing video. Once approved, we will send a replacement or refund to your original payment method within [7] working days. Items must be unused and in original packaging.